ATM Parts Co - Support - Returns Procedure

ATM Parts Co. Standard Terms and Conditions and Returns Procedures apply.
An RMA number will not be issued unless a meaningful fault report is entered.
An RMA number for shipment queries must be requested within 14 days of shipment.
Returns may be subject to a 25% restocking charge.
For items previously repaired by ATM Parts Co an RMA number will not be issued unless Serial number is entered above.
ATM Parts Co. reserves the right not to accept faulty products without a valid RMA number. Faulty products returned without a valid RMA number will be quarantined and subject to delays.
The RMA number must be clearly visible on the outside of the packaging and on all documentation. ATM Parts Co. reserves the right to refuse delivery of any shipment containing a shipping container which does not have an RMA number displayed on the outside.
Only one item permitted per RMA form/number.
Suitable packaging must be used for all faulty products - ATM Parts Co. accept no responsibility for damage caused as a direct result of the use of inadequate packaging. Particular attention should be given to static sensitive components. These should be packed in accordance with EN61340-5-1 (Protection of electronic devices from electrostatic phenomena)
Shipping charges to ATM Parts Co. are the returnee's responsibility.
Please ensure that any customer owned items connected or assembled with the parts for return are removed prior to return.
RMA numbers, once issued, are only valid for 30 calendar days. If the faulty product is not sent in during the allocated time, the RMA number expires.
For non-warranty repairs a purchase order is required before investigation can begin. The customer will be notified of any additional costs prior to repairs being carried out.
For non-warranty repairs if there is no fault found (NFF) then a charge equal to 75% of the full repair price will be charged.
An Expedite Pre-exchange (in warranty) service is available at 10% of the list price of the product (stock permitting). However, failure to return the original part within 21 calendar days from the shipment of the expedite part will result in two invoices being raised, one for 10% and one for 100% of the value of the product.